BS ISO 22059:2020 pdf free download.Guidelines on consumer warranties/ guarantees.
5 General requirements
5.1 Status of warranty/guarantee
5.1.1 Pre- condition for registration
A warranty/guarantee shall not require the consumer to pay a fee (as opposed to an extended warranty/guarantee where registration and fees may be applicable). However, it shall indicate what evidence is needed (e.g. invoice, receipt) as proof of ownership and date of purchase in the event of a claim.
5.1.2 RegIstration of warranty/guarantee
A manufacturer and/or supplier should establish, where appropriate, online registration for consumer warranties/guarantees. A consumer who has such facilities to register their purchase online shall not be required to send the warranty/guarantee card to the manufacturer or supplier in order to secure coverage of the warranties/guarantees.
5.1.3 Infringement of statutory rights
A warranty/guarantee shall not purport to restrict a consumer’s statutory rights to redress, nor
purport to limit the manufacturer and/or supplier’s statutory liability.
5.1.4 Transferability of warranty/guarantee
Rights conferred in the warranties/guarantees shall be transferred to a consumer who acquires the title from the original purchaser by way of sale/gift.
5.2 Terms of warranty/guarantee
5.2.1 Language
The terms of a warranty/guarantee shall be expressed in plain language corresponding to the place where the goods are supplied. The terms shall be expressed In a clear, comprehensible and prominent way.
5.2.2 Disclosure
The warranty/guarantee provisions shall clearly disclose all material information.
5.2.3 Explanation of warranty/guarantee
Additional measures shall be implemented by the manufacturers and/or suppliers to communicate and explain terms to vulnerable consumers.
5.2.4 Warranty/guarantee document
Warranty/guarantee documents shall be formalized through a printed or printable document by the manufacturers and/or suppliers. The warranty/guarantee document is a commitment by the manufacturers and/or suppliers that the product shall meet the reasonable expectation of consumers during the stipulated period of warranty/guarantee, which shall include the terms of remedies in the event of a fault.
5.2.5 Claims/complaints
The warranty/guarantee shall state where and how the consumers should make a claim/complaint to seek redress (e.g. with the local agent, manufacturer or supplier) including contact information such as a phone number or website address.
5.3 Duration of warranty/guarantee
5.3.1 Perishable product
The warranty/guarantee period shall correspond with the shelf life (date of purchase to the expiry date) of a perishable product.BS ISO 22059 pdf download.