ISO 16439-2014 pdf free download.Information and documentation – Methods and procedures for assessing the impact of libraries.
ISO 16439 defines terms for impact assessment of libraries and specifies methods for such assessment
— for the purpose of strategic planning and internal quality management of libraries;
— to facilitate comparison of library impact over time and between libraries of similar type and mission;
— to promote the libraries’ role and value for learning and research, education and culture, social and economic life;
— to support political decisions on levels of service and strategic goals for libraries.
This International Standard considers the impact of libraries on individuals, institutions and society.
It is applicable to all types of libraries in all countries. However, not all methods described in this
International Standard apply to all libraries. Limitations on the applicability of individual methods are
specified in the descriptions.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 2789:2013, Information and documentation — International library Statistics
3 Terms and defInitions
For the purposes of this document, the following terms and definitions apply.
3.1 academic library
library whose primary function is to cover the information needs of learning and research
Note Ito entry: This includes libraries of institutions of higher education and general research libraries. [SOURCE: ISO 2789:2013, definition 2.1.1]
3.2 access ability of reaching and using a service or facility
4.1 General
Libraries are generally able to provide at least basic data about the input into their services (funding, staff, collections, space, equipment) and the output of those services (loans, visits, downloads, reference transactions, etc.). Such statistics are collected more or less regularly. The definitions and collecting procedures are described in Iso 2789 (International library statistics).
In addition to quantitative counts, libraries have also developed measures for assessing the quality of their services and the cost-efficiency of library performance. Such quality indicators or performance indicators are described in ISO 11620 (Library performance indicators).
In recent years, there has been a growing demand for non-profit organisations to show proof of their value for individuals, for their parent organisations and for society. For libraries, such value has traditionally been accepted as self-evident. However, users are becoming increasingly independent in their in formation seeking practices, and information seems to be free on the web, so that the benefits gained from library services are questioned not only by funding institutions but also by the public. Libraries have responded to this demand and have developed and tested methods for identifying and proving their benefits to users and society.
4.2 Definition of library impact
In the sense of this International Standard, impact is defined as the influence of libraries and their services on individuals and/or on society. “Outcome” in the sense of this International Standard is not synonymous with “impact”, but is defined as effect of the output related to the library’s planning. See the following terms and definitions which are concerned by this:
— input: contribution of resources in support of a library (e.g. funding, staff, collections, space, equipment) (3.28);
— process: set of interrelated or interacting activities which transforms inputs into outputs (e.g. cataloguing, lending, reference service) (3.50).ISO 16439 pdf download.