ISO 30401-2018 pdf free download.Knowledge management systems – Requirements.
This document sets requirements and provides guidelines for establishing, implementing, maintaining, reviewing and improving an effective management system for knowledge management in organizations. All the requirements of this document are applicable to any organization, regardless of its type or size, or the products and services it provides.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
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3.1 organization
person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (18)
Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.
3.2 Interested party (preferred term)
stakeholder (admitted term)
person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision or activity
4 Context of the organization
4.1 Understanding the organization and its context
The organization shall determine exLernal and internal issues that are relevant to its purpose and that affect its ability to achieve the intended outcome(s) of its knowledge management system.
The outcomes of the knowledge management system are a means to achieve organizational outcomes, and not an end in themselves.
NOTE Issues can include positive and negative factors or conditions for consideration.
4.2 Understanding the needs and expectations of interested parties (stakeholders)
The organization shall determine:
— the interested parties that are relevant to the knowledge management system;
— the relevant requirements of these interested parties.
These requirements shall be analysed, prioritizing the main areas and contexts relevant to the organization and the knowledge management system.
NOTE The defined needs and expectations are structured in terms of business and organizational performance, rather than knowledge management needs. For example, a need might refer to reduced duration of product development rather than fast document retrieval.
The requirements of the interested parties need to be assessed in the organizational context (e.g. culture, environment, infrastructure).
4.3 Determining the scope of the knowledge management system
The organization shall determine the range and applicability of the knowledge management system to establish its scope. Within this scope, and with respect to the organizational purpose, the organization shall identify, evaluate and prioritize the knowledge domains which have the greatest value to the organization and its interested parties, and to which the knowledge management system should be applied.
When determining this scope, the organization shall consider:
— the external and internal issues and context referred to in 4
— the requirements referred to in 42.
The scope shall be available as documented information.
4.4 Knowledge management system
4.4.1 General
The organization shall establish, implement, maintain and continually improve a knowledge management system, including the processes needed and their interactions, in accordance with the requirements of this document.
4A2 to 4AA include requirements, each representing a dimension of the knowledge management system, which are interdependent. Acknowledging and incorporating these dimensions within the knowledge management system and putting them in place through a managed change process is required for the implementation of an effective and holistic knowledge management system within the organization.
4.4.2 Knowledge development
The organization shall demonstrate that the knowledge management system covers the tollowing activities, for effectively managing knowledge through its stages of development through systematic activities and behaviours, supporting the knowledge management system objectives and covering the prioritized knowledge domains defined in 4.3:
a) Acquiring new knowledge: means to provide the organization with knowledge that was previously unknown or unavailable within the organization.
NOTE 1 Example activities include knowledge creauon; innovation; research; knowledge discovery and detection; lesson learning; knowledge acquisition from external resources; feedback collection; adaptation of existing knowledge to new applications.
b) Applying current knowledge: means to make knowledge effective, integrating the current relevant knowledge of the organization in order to enable improved actions and decision making.
NOTE 2 Example activities include knowledge transfer; knowledge consolidation; knowledge sharing; knowledge codifying; knowledge reuse; creative problem solving.
c) Retaining current knowledge: means to safeguard the organization from the risks of knowledge loss.ISO 30401.ISO 30401 pdf free download.